PowerSchool Recruitment 2023 For Associate Technical Support Engineer

PowerSchool Recruitment 2023 For Associate Technical Support Engineer: PowerSchool Hiring for Associate Technical Support Engineer position in Bangalore location. B.E/B.Tech/M.E/M.Tech candidates can apply for this Role. Apply link and job description given below.

About The Company: PowerSchool (NYSE: PWSC) is the leading provider of cloud-based software for K-12 education. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. From the office to the classroom to the home, it helps schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments, and analytics in one unified platform.

PowerSchool Recruitment 2023 For Associate Technical Support Engineer Details

Job Description For PowerSchool Recruitment 2023 For Associate Technical Support Engineer

• This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
• This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
• This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues.
• This position will interact with customers via telephone and written internet based communication.
• Responsibilities:
• Essential duties and responsibilities include the following.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team.
• Logs and tracks calls using problem management database and maintains history records and related problem documentation.
• Prepares standard statistical reports, such as help desk incident reports.
• Consults with programmers to explain software errors or to recommend changes to programs.
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
• All other duties as assigned

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Skills Required For PowerSchool Recruitment 2023 For Associate Technical Support Engineer

• 0-2 years’ prior experience in a technical support role.
• Proficient in Microsoft Office suite.
• Salesforce experience preferred.
• Prior CRM experience preferred Strong attention to detail and time management.
• Strong oral and written communication skills.
• Strong customer service and conflict resolution skills.
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes.
• Associate’s degree or equivalent work experience

Selection Process For PowerSchool Recruitment 2023 For Associate Technical Support Engineer

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview

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Documents to be PowerSchool Recruitment 2023 For Associate Technical Support Engineer:

• You should carry a copy of the Latest Resume.
• Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
• Students should have all the essential educational certificates along with the xerox copies.

How To Apply For PowerSchool Off Campus Drive 2023 For Associate Technical Support Engineer

CLICK HERE TO APPLY ONLINE

Note : Apply The Job Before Link Expires.

PowerSchool Off Campus Drive 2023 – Frequently Asked Questions

How to apply for PowerSchool Off Campus Drive 2023 ?

To apply for the PowerSchool Off Campus Drive, candidates have to visit the official site at www.powerschool.com Or else, check jobs.chase2learn.com to get the direct application link.

What is the PowerSchool Off Campus Selection Process?

Online Written test, Group Discussion, Technical Interview, HR Interview.

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